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Request for Consumer Complaint

Request for Consumer Complaint

It is a service through which consumers complain to shops in the Emirate of Dubai with the aim of regulating the relationship between consumers and traders, protecting and resolving consumer rights and taking the necessary actions
  • Subsidiary
  • Disciplinary



Note : to view the payment channels Click Here

  1. Phone calls via CPFC: 6005455555
  2. Consumer Protection website:
  3. Smart App: Dubai Consumer
  4. Or via Smart Protection: Available on the Dubai Consumer App or via the Consumer Protection website
Purchase invoice or sales contract
Complain through: Dubai Consumer App or Website
or call center or by using the smart protection service available in the app and location to get a decision to resolve the complaint and review the shop to resolve the complaint